Ask any number of Oracle Functional questions and quickly get answers in the form of Oracle solutions
Good for someone who is new to specific Oracle module(s) but is under pressure to deliver to clients
You can as well share business scenarios and discuss solutions based on standard Oracle functionality
It can be very useful to existing Oracle Functional Consultants who have knowledge in certain modules but require expert advice on other modules
Backup support for Oracle Technical Consultants (aka developers) who are looking to move their career or have just switched their career as a Oracle Functional Consultant
Features and Benefits
Approachable and highly experienced Oracle Consultants
Covers broad range of Oracle E-Business Suite business processes in the area of Financials, Procurement, Order Management, Supplier Management, Inventory
Support provided via Service Requests (SR's)
All SR's tracked
Customers can indicate SR priority if they are looking for urgent answers (severity can range from Critical-1, High-2, Medim-3 and Low-4). There is no additional costs involved for requesting urgent service.
US $40/hour (including taxes).
New Zealand based customers - add 15% GST on hourly rate invoiced.
Advance Payment in Full
Response Time Frame
Standard response time frame is 24 hours. However we usually respond within a couple of hours.
Broad Terms & Conditions for this Service
All support is provided via email
No telephone support will be provided.
Only standard Oracle E-Busienss Suite solutions will be provided.
We will not provide any support on your customizations. However client can ask questions in relation to replacing their existing customizations with standard Oracle solutions.
aclnz.com will not take any liablity for solutions provided under this support.
Document delivery will be at the discretion of aclnz.com support representatives.
What is not included?
Oracle Implementation Service
Oracle Installation Service
Hire a Solution Architect Service
No refunds will be possible once payment has been made