R12i Oracle Service Contracts Fundamentals

Oracle Service Contracts enables you to create and manage the Service Agreements, Warranties, Extended Warranties. This includes service contracts for:

• Counter-based usage items like printers or photocopiers
• Subscriptions such as a cloud-based software subscription charging monthly fees
• Complex repair and maintenance service agreements such as Aircraft maintenance

Service Contracts provides visibility to contract entitlements and assists users in acting upon contractual commitments within the contract.

Learning Objectives

By the end of this course the students will be able to:

• Understand and describe Oracle Service Contracts business process flows
• Understand Oracle Service Contracts Concepts
• Will be able to setup a Service Contracts User and Administrator
• Manually create a Service Contract
• Understand the Service Contract approval process and underlying workflow
• Approve and activate contracts
• Query Service Contracts and Contracts History
• Understand Customer Acceptance Portal and learn the procedure to get Service Contracts approved by customer
• Manually create new Sales Order in Order Management and automatically create contract for Warranties in Oracle Service Contracts
• To understand how to administer Service Contracts using the Administrator Workbench
• Automatically create Service Contracts and generate invoices for Extended Warranty
• To automatically and manually renew expiring Service Contracts
• To change or terminate Service Contracts
• Overview of Setting Up Service Contracts

Kabeer is a seasoned Oracle professional and has been working with Oracle Applications since last 20 years. He is proficient in Oracle E Business Suite, Oracle Fusion Cloud Applications and  Solution Architecture. Originally from India, he has traveled extensively on consulting assignments across South Asia and Australasia. He has worked with some of the well known large corporations, including Oracle Corporation in their Consulting Services division.

He started his career by learning Oracle Applications on 10.6 Character and 10.7 Smart Client versions. Since then he has extensively worked on Oracle E Business Suite releases 11, 11i and up until the latest release 12i.

Since last couple of years Kabeer has been managing Oracle Fusion Cloud Applications, Enterprise Server Virtualization using VM and Solution Architecture.

Kabeer likes to work out in gym a couple of times in a week, and loves to go on hiking to natural bushes, beaches and countryside over the weekend.

 

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