Oracle Service Process Flows New !

This document contains the following modules under R12i Oracle E-Business Suite:
+ Oracle Service
+ Oracle Install Base

This document contains following business process flows for R12i Oracle Service and Install Base modules:
1. Oracle E-Business Suite - Base Modules
2. Service Request to Resolution
3. Service Request to Defect to Resolution
4. Service Request to Contract
5. Create to Publish Content
6. Create to Publish Knowledge
7. Registration to User Access (Self Support)
8. Maintain Account Personalized to Homepage
9. Web Service Request to Escalation
10. Knowledge Search to Result
11. Forum Posting to Responses
12. Email Inquiry to Response
13. Install-Base Update to Product Return
14. Customer Feedback to Intelligence
15. Content Contribution to Acceptance

Version 1.0 - 26 June 2016

Document created