Error Description

Following error is thrown when adding a new 'Create without PO' invoice, in Oracle iSupplier Portal:

The customer contact information is missing, incorrect or we are unable to determine a unique requester. Please provide either the e-mail address or first and last name of your contact.

Issue Description

The Contact Email, First name and Last name is missing from the Legal Entity setup

Solution

1. Go to 'Legal Entity Manager' responsibility -> Search with the 'Legal Entity Name' (this name is the same name as 'Customer' in the 'Create with PO' invoice in iSP)

2. From the retrieved record, go to 'View Details' -> 'Contact Information' Tab -> Create

3. Now create a new contact with all Email, First Name and Last Name

4. Save your record

5. Go to iSupplier Portal and retry creating 'Invoice without PO' and it should work

Environment

• Oracle E Business Suite 12.1.x